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Synergy Medical Services
Al aliyah street, Transworld tower 2, Floor 6, Office 3

+(974) 4460 4120
 [email protected]

Frequently Asked Questions

At Synergy, we understand the importance of making informed decisions about your healthcare needs. Browse our frequently asked questions to learn more about our compassionate caregiving services.

What is the definition of a nursing agency?

It is a company that delivers a range of services to individuals who require aid with their daily living activities due to aging, illness, or disability. These services can comprise personal care, homemaking, medication management, companionship, and transportation.

How can I select a nursing care agency?

When choosing an agency, it is crucial to do research and compare various options. Our company is licensed, insured, and has a positive reputation. Additionally, you should consider the services provided, the qualifications of the caregivers, rates, and availability.

What types of nursing medical services do you provide?

We offer a diverse array of services based on the needs of the individual. Common services include personal care, such as bathing, dressing, and grooming, homemaking tasks like cleaning and meal preparation, medication management, companionship, transportation, and specialized care for individuals with specific conditions.

What is the cost of home care?

The cost of home care varies depending on the required level of care, the services provided, and the location of the service.

How do you choose your nurses?

We have a stringent screening and hiring process to ensure that our caregivers are qualified and trustworthy. This process might involve background checks, drug testing, and reference checks. Additionally, the agency may require that caregivers possess specific certifications or training in certain areas. All of our nurses hold a bachelor’s degree in Nursing and speak fluent English, and we also offer Arabic-speaking nurses.

Are your caregivers trained and qualified?

Yes, our caregivers undergo rigorous training and are qualified professionals who are passionate about providing compassionate care and support to those in need.

How do you ensure the safety and security of your clients?

We adhere to strict safety and security protocols to ensure the well-being of our clients, including background checks for all caregivers and ongoing training on safety and infection control.

How do I know which service is right for me or my loved one?

Our team of experts can help you determine the appropriate level of care based on your individual needs. Contact us to schedule a consultation.

What sets Synergy apart from other medical service providers?

Our team of compassionate caregivers is dedicated to making a positive difference in the lives of our clients and their families. We provide personalized care and support that goes beyond the basics, and we are committed to helping our clients live their best lives.

What happens if I am dissatisfied with my nurse-caregiver?

If you are unhappy with your caregiver, you should contact us as soon as possible and voice your concerns. We will work with you to find a more suitable caregiver who can better meet your needs.

Is 24-hour care available?

Yes, we offer 24-hour care, with caregivers accessible around the clock to provide assistance as needed. We accept phone and WhatsApp bookings with long and short notice, and our customer service is available 24 hours a day to assist you.

Can I modify the services I receive?

Yes, you may alter the services you receive as your needs change. You should communicate any changes in your care plan with us and discuss the best course of action.